- >Return policy
Servomax believes in supplying our customers with only the best products the office coffee supply industry has to offer. However, we do realize that problems can occur, and mistakes do happen.
Items purchased can be returned to us for either an exchange or full refund, not including the cost of shipping. We only accept returns within the first 2 weeks of receiving your item. Product(s) must be unopened, unused, and inside their original packaging with an acceptable shelf life remaining. Due to health and safety concerns some of our products cannot be returned. Products that cannot be returned are individual or opened single serve capsules, and any other opened, consumable products such as coffee, tea, or pantry items. Freshly ground whole beans are not returnable.
If an item is damaged in transit, please contact us immediately when received to let us know. We will be happy to arrange a replacement for you. We may ask for a photo and/or supporting information of the damaged item(s) that needs to be exchanged.
One of our customer experience specialists will be happy to assist you at anytime. Please feel free to contact us with any questions or concerns that you may have at [email protected] or 514-745-5757.